Cancellation, Return, and Refund Policy

Cancellation, Return, and Refund Policy

At Garvit Crafts by Aditya Collection (https://gcrafts.in/), we want you to be completely satisfied with your purchase. Please read our policy regarding cancellations, returns, and refunds carefully.

1. Cancellation Policy

• You can cancel your order within 24 hours of placing it, or before it has been shipped—whichever is earlier.
• Once the order is shipped from our warehouse, it cannot be cancelled.
• To cancel an order, please email us at INFO@GCRAFTS.IN or Whatsapp us at +91 7011817062 with your Order ID.
• In case of a valid cancellation, the refund will be initiated within 2 working days and will reflect in your original payment method within 5-7 business days.

1. Return & Exchange Policy

• We offer a no return policy, which means you have 0 days after receiving your item to request a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Note: For customized products or specific dropshipped items , returns are only accepted if the product delivered is damaged, defective, or incorrect.
• To initiate a return, you must provide proof of purchase and an unboxing video showing the defect or damage.

1. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed automatically to your original method of payment within 5 to 7 working days.

1. Late or Missing Refunds
   If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.